Independent Valuation Services: Using technology to improve your customer experience
At Independent Valuation Services, we have a confession to make. We always have the latest nerdy gadgets. We use the latest technology at our disposal to complete your appraisal without sacrificing quality or accuracy.
The appraisal process has vastly evolved in recent years and most would say it's much more demanding. Since cutting corners on analysis isn't an option for an ethical appraiser, the logical place to save time is in our daily workflow. The appraisers that have steadily adapted to new technology have been the ones able to provide their customers with more accurate reports, better customer service and faster turnaround times.
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Easy online ordering
Way back when, the majority of orders came in via fax and were confirmed with phone calls once we arrived at the office. In this scenario, it might of taken far too long to hear back to see if the order could be taken. Things are quite a bit different different now. When an order is placed on the site, we get a digital notification. We can even log into this site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
When you order from Independent Valuation Services you can expect us to be concerned about your deadlines. We aim to reduce the waiting between communications and the faster we can get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.
Multiple report delivery methods
The majority of our appraisals are delivered through email as PDF documents. Many clients prefer email because they're familiar with receiving attachments like PDFs in their inbox. It's much faster than previously, before the days of email. But,we've even been able to innovate how you receive your report with this website.
Ever lost a file that was sent to you? Or have you ever had problems sending or receiving an email because of the file size? We have the technology to overcome those problems, too. When we deliver an appraisal through our website, the client is emailed a link to retrieve the PDF. By bypassing email completely we get around any problems caused by file size. Best of all, the file is hosted on our site for 90 days. So if anything happens to the file, you can log back into our site and retrieve it without having to wait on us to send it again.
Tech-savvy data gathering
One of the most time consuming parts of an appraisal is gathering the data.. We spend much of our time gathering both specific information about the subject property and general data about the local market and developing trends. Once again, technology has stepped in to help Independent Valuation Services.
Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using an application for our phone that allows us to sketch a floorplan right on the spot. Rather than using a clumsy, outdated tape measure, more and more appraisers are adopting accurate laser measuring devices, making even hard to reach areas accesible.
All of this technology ensures the final report is as complete and accurate as possible, avoiding call-backs and revisions. This can be a real money saver for busy appraisal clients.
Enhanced digital work files
It would be much easier if appraisers could never have to think about an appraisal again after submitting it to the client. But one purpose of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers are obligated to retain their reports for 5 years, allowing them to recall any appraisal at any time to defend the valuation or to be used in legal proceedings.
To sum it all up, Independent Valuation Services leverages our investment in to improve service. We store every part of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we're able to retrieve that report at any time and recall just what that report was about.
We wanted to give you a bit of insight into how we use technology daily. Employing the right software, gadgets, and a high level of customer service allows the appraiser to deliver reports more efficiently, with a higher level of accuracy. All of which helps keep our costs down, and ultimately save you, our cilent, time and money.